Microsoft微软中国CSS部门（微软全球技术支持中心）22届秋招火热进行中，欢迎各位同学积极投递简历！
1、招聘对象：
2021.9-2022.8之间应届毕业的海内外同学
2、招聘职位、工作地点：
Support Engineer I技术支持工程师—无锡
3、岗位专属福利：
· 加入微软亚太区最高级别的技术支持中心，体验国际化的工作和交流平台，参与涵盖几乎所有微软产品的技术支持和咨询业务
· 成为微软Aspire Program的一员，参与为期两年的全方位培养体系
· 拥有顶级大佬、业务导师、HR，为职业发展路径保驾护航
4、投递方式：
登录微软招聘官网https://careers.microsoft.com/students/us/en，输入岗位编号【1128077】，投递【Support Engineer WCB - Full Time - University Graduates】岗位，我们将尽快筛选面试，感兴趣的同学抓紧投递吧！
Responsibilities
Customer Facing Technology:
The Customer Facing Technology segment of the business helps customers and partners discover and implement high-value Microsoft solutions that generate rapid
meaningful
and measurable results. With its global partner network and support infrastructure
Microsoft Services segment of the business enables the successful adoption
deployment
and use of Microsoft solutions and technologies for all customers
from the individual to the enterprise. Microsoft Services is designed to provide the right scope of services at the right time
including localized support solutions for businesses and consumers around the world.
Typical Customer Facing Technology roles include:
• Associate Consultant
• Support Engineer
• Technical Account Manager
• Technology Solutions Professional
• Technical Evangelist
This is where the journey begins by using MS advanced technology to help every customer fully realize their potential through accelerated adoption and productive use of Microsoft products. You will build strong relationships with MS customers and hear the Voice of Customer on the front line.
You will represent Microsoft and communicate with corporate customers via telephone
written correspondence
or electronic service in regard to finding solutions for technically complex problems identified in Microsoft software products. Solve highly complex level of problems
involving broad
in-depth product knowledge or in-depth product specialty; may include support of additional product line.
1. Customer Issue Resolution & Responsiveness
- Drive the communication with the customer to ensure the customer has confidence on problem resolution provided by Microsoft.
- Technical support to Microsoft Enterprise Premier Customers across the APGC region.
- Resolve critical issues
- Represent Microsoft and achieve high customer satisfaction.
- Use trace
protocol analysis
and other sophisticated tools to analyze problems.
- Act as the second tier support to take the escalation and solve the customer issue from subsidiary.
2. Account enablement and Supportability
- Through breakfix and advisory service interactions
build trust with enterprise accounts and provide account based advisories
- Enable customer with product best practice and optimize their solution
- Empower customer for self-serve and build long term loyalty and trust
- Improve supportability by building best practices and learnings
3. Effective Communication & Collaboration
- Identify the right resource to collaborate with for tough & political hot problem.
- Collaborate with cross-group peers both proactively and reactively.
- Produce quality documentation and share with the appropriate team members and tech lead as appropriate.
4. Training & Readiness
- Identify current knowledge deficiencies/training needs
as well as potential future needs.
- Make effective technical presentations
both internal and external.
- Provide documentation and mentoring to others within your technical specialty.
- Meet with your manager to assess and adjust the plan as needed to match mid- and long-term career plans.
5. Operational Precision
- Adhere to published queue or call back schedule and be available for on-call duty
as necessary.
- Use appropriate documentation and utilization and / or labor tracking methods to account for time.
- Manage and prioritize your workload while keeping team members and management appropriately informed.
- Participate in ad-hoc projects per management request or business need.
Qualifications
• Bachelor’s degree or equivalent.
• Strong verbal English skill. Professional written English skill is required.
• Excellent communication skill and service skill are expected. Have strong capability of handling tough situations with trouble shooting skills.
• Self-motivation
responsible
team work spirit
good cross-team collaboration skill.
• Passionate for Microsoft technology and working with customers.
• Microsoft Product Certification
MCSE or other technical certifications preferred.
• Honest
proactive and willing to help others
• Willing to learn and take challenges
• Familiar with one or more of the following technology areas will be plus:
- Enterprise Network architecture design and implementation
- Operating System knowledge
- Code development skills (C/C++
C#
.NET
and etc.) and demonstrate good algorithm knowledge
- Web development technologies (MVC
ASP.NET
XML
XSLT
HTML
CSS
JavaScript
jQuery
AJAX
IIS);
- E-commerce Application development (SSL
Public-key
Certificate Server
Authenticode
CryptoAPI
Digital Certificates
Kerberos
Smart Cards Technologies)
- Database knowledge
- Knowledge of Microsoft Azure architecture and its components & services
职位招聘30-35人
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有以下行业经验：计算机软件
北京市海淀区丹棱街5号
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